Board of Directors
Mrs Elizabeth Jacob – Founder Director
Mrs Elizabeth Jacob is the Founder Director and CEO of Athena BPO Pvt Ltd, head quartered in Mumbai. She started the BPO in late 1999 with 5 workstations and has grown the business organically to 3000 workstations across India. Under Mrs Jacob’s leadership, the company has been catering to various clients in the Banking, Insurance, NBFC, Mutual Funds, Leisure Industry, Education Industry, Real Estate, Telecom and Consumer Durable segment and has won several awards for its excellence in Contact Center management in Lead Generation, telesales, backend processing and customer service in this span of 16 years.
She has worked extensively with many market leaders in the industry to conceptualize, blueprint and set up their first outsourced contact centres.
She has to her credit, of not only setting up Contact Centres in India but also guiding and as a consultant setting up Contact Centres abroad for the Largest Global names in multiple countries.
Mrs Jacob is a pioneer in the Contact Center domain since 1989, where she grew from the position of a Contact Center Manager to Executive Director in the span of 10 years in her previous assignment .
Mrs Jacob is a Science Graduate from Mumbai University and started her career with Phillips India in the year 1984.
Economic Times Interviews Elizabeth Jacob - CEO & Director of Athena BPO
Athena BPO successfully complete 20 years in BPO Industry
Mr. Nagesh Rao
Mr Nagesh is the Director & Chief Financial Officer and is responsible for the entire gamut of finance functions of the Company.
He brings in over 26 years of rich experience. Prior to joining Athena BPO Private Ltd (formerly Andromeda BPO), he has worked in various reputed groups like Tatas, Hindujas, Future Group. He has varied experience covering Manufacturing Companies - Lubricants, Pharmaceuticals, Engineering, Agrochemicals and Retailing of International brands like Pepe Jeans London, Lee Cooper, Replay.
During his tenure with various companies, he was instrumental in building Internal control systems, streamlining of various systems and procedures, Implementation of ERP systems and maintaining fiscal discipline within the organisation.
He has been an alternate Management Representative and was instrumental in getting ISO 9002 certification for one of the Companies and is a certified Lead Auditor from TQMI (Total Quality Management Institute).
He is a Chartered Accountant by Profession. He has done his B Com from Sri Sathya Sai Institute of Higher Learning (AP). He is also an LLB from Mumbai University.
Mr. Isaac Jacob
Mr Isaac Jacob is currently Professor and Area Chairperson - Marketing and International Business at K J Somaiya Institute of Management Studies, Mumbai. Additionally, he heads the PGDM Communications , PGDM International Business and PGDM Executive programmes. He holds a Post-Graduate Degree in Economics from Mumbai University and is an MBA from Jamnalal Bajaj Institute of Management Studies, Mumbai.
In an industry career spanning over 30 years, Professor Jacob has held posts from a salesperson to a CEO ranging across responsibilities in advertising, sales, brand management, marketing and general management in the Times of India, Ogilvy & Mather, Mattel Toys India Ltd, Puma Carona , SSCB Lintas, J Walter Thompson, Tata Mutual Fund and Yes Bank. A passionate teacher he specializes in Brand Management, Integrated Marketing Communications, Marketing Strategy and Celebrity and Sports Marketing. He is also a visiting faculty at JBIMS, IIT Som, IIM Trichy, DHBW University, Stuttgart, Germany. He is the co-author of the Indian version of the globally acclaimed best- selling text book ‘Strategic Brand Management” with Prof Kevin Lane Keller, Tuck Business School, USA and Dr M G Parameswaran.